Give answers to common questions
Your company knowledge base
Give answers
to common questions
Optimize your customer support efforts and provide all the necessary information about your business in one place.
Fully Customizable
Integrated with chat solutions
Integrate chat support and optimize your platform allowing your team to respond to questions with previously prepared articles. Your agents can easily share knowledge base articles from the chat panel.
“Before User.com our team was hopping all over the place with different tools, but now I’m able to use all of these products – from push, SMS, knowledge base, on top of the robust marketing automation – in a single system to enhance my customer’s experience, and this is where the platform has the advantage.”
Systematics of your knowledge base
Sorted and in order
Add depth with categories and subcategories for each level of your knowledge base. Any article can be added to multiple categories, to make it easy to find for anyone looking.
Use our Knowledge Base today
Compile all your business's knowledge in a single place.
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Go global with our multi-language feature
Each article can be translated into any language version you need for your business. Helping customers from different countries has never been easier!
Learn about your clients
Search insights
Discover which phrases are the most often searched for by your customers. Deliver the most requested knowledge they are looking for.
Fully Customizable
Editing was never so easy
Style your knowledge base with our powerful editor to customize and make your content something that’s unique to your brand.
Standard Features
See what comes standard in User.com
Powerful, self-serve email marketing to help you convert, engage, and retain more users. Trusted by thousands of companies.
Gmail Integration
Connect your inbox with User.com and see al the emails you get from prospects right in their profile timelines.
SMTP
In case you have your own SMTP, you can connect it with User.com and send emails via our application.
Drag & Drop Builder
All you need to create email structure is to drag appropriate sections onto the canvas.
Email for all businesses
Send lead nurturing, onboarding or ecommerce emails. Regardless of your of business model your emails always hit the right target with the proper content.
Opens, clicks and unsubscribes
See who opens, clicks and unsubscribes from your emails. All this information is visible in user-profiles and can be used as a trigger for further automations.
A/B Tests
Send different versions of your email messages and get a report about their effectiveness.
Grow your business automatically
Don't waste time on repetitive tasks. Let automations handle it.
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